Free Gratuit MasterCard 1 Sofort-b
Over 100,000 customers
Safe shipping
30-day right of return
Assortment Close

My shipment is damaged – what should I do?

We regret that your shipment has been damaged in the process of being delivered to you. Your customer satisfaction is very important to us. For this reason, we apply the 1-business-day standard for complaints: Our aim is to offer a solution or provide feedback for every complaint within one working day.

In order to ensure that this also works in the case of damage in transit, we need 1-2 photos depicting the damage in transit. If goods are damaged, please also send us a photo of the damage. A simple photo taken with a smartphone is sufficient for this purpose.

Please send the photos with a short description of the damage and your order number (alternatively: invoice number) to

We will then immediately attend to the problem and find a suitable solution!