My shipment is damaged – what should I do?
We regret that your shipment has been damaged in the process of being delivered to you. Your customer satisfaction is very important to us. For this reason, we apply the 1-business-day standard for complaints: Our aim is to offer a solution or provide feedback for every complaint within one working day.
In order to ensure that this also works in the case of damage in transit, we need 1-2 photos depicting the damage in transit. If goods are damaged, please also send us a photo of the damage. A simple photo taken with a smartphone is sufficient for this purpose.
Please send the photos with a short description of the damage and your order number (alternatively: invoice number) to firstname.lastname@example.org.
We will then immediately attend to the problem and find a suitable solution!