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My item is defective, what should I do?

We take every complaint very seriously – even if they are rare with us. Your customer satisfaction is extremely important to us.

For this reason, our aim is to offer a solution or provide feedback for every complaint within one working day.

In order to do this, please send us a photo showing us the defect. This can easily be done with a smartphone.

Please send the photo with a short description of the defect and your order number (alternatively: invoice number) to

Of course, there is no cost involved in replacing defective items, nor are there any shipping costs. The same applies if we offer you a replacement item as a gesture of goodwill.

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