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I accidentally transferred twice / too much. How do I get my money back?

We will uncomplicatedly check this for you.

Required information

We need the following information from you:

  • invoice number
  • The data of the transfer, in particular the reason for transfer, name of the account holder and the last 5 digits of the account number used to make the transfer.

The quickest way is to send us a screenshot or bank statement of the transfer in question (this can be generated easily in any online banking account). Of course, you can black out or remove unnecessary information.

Please always provide all information by e-mail or in written form only.

Please understand that for security reasons we cannot process any data provided via telephone.

The fastest way for you to do this is to send us your details via e-mail to

Of course you can also send us your details in written form to:

Im Gewerbegebiet 5
D-91093 Heßdorf

Return transfer / processing time

After successful verification, we will transfer the money back to the account from which it was transferred. For security reasons it is not possible for us to transfer the money back to another account. Our processing time for the check is about 3-5 working days.