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Why do I receive a payment reminder even though I have already paid?

This can have several reasons:

  • The transfer was made just recently (up to 5 working days before the payment reminder was sent) and could therefore not yet be assigned by our accounting department.

    In this case it is not necessary to contact us if you have indicated the invoice number as the reason for payment. We can then handle the issue without any further action from you.

  • You have not entered the invoice or order number as the reason for payment.

    In this case, please contact us by e-mail at service@somnishop.co.uk. Please provide us with the invoice or order number, the reason for payment and the last five digits of the account number from which the transfer was made. We will check this immediately and get back to you as soon as possible.

  • Account holder is not identical with the invoice addressee

    Please contact us by e-mail at service@somnishop.co.uk. Please provide us with the invoice number, the invoice addressee, the name of the account holder and the last five digits of the account number from where the transfer was made. We will check this immediately and inform you as soon as possible.