I would like to return an item, what should I do?
You can send your return to the following address:
health.On Ventures GmbH
Im Gewerbegebiet 5
Please clearly note your name and address on the package so that we can identify the package as yours. In case of a complete return it is recommended to enclose the invoice (or a copy of the invoice) to quicken the process.
The costs of the return shipment will be carried by you, unless in a warranty case. In this case we will bear the costs of the return.
Please note that you can only return personal hygiene products such as mandibular advancement devices, nasal dilators, CPAP masks or mouthpieces if the hygiene seal has not been removed yet.
There is an exception to this rule for articles for which you have purchased an can be purchased as a fee-based Extra Package which provides you with an the optional 30-Day trial right (e.g. somnipax guard or somnipax guard S). In this case we will refund the full purchase price minus the costs for the extra package if you return the goods within 30 days after reception.