We regret that your shipment has been damaged in the process of being delivered to you. Your customer satisfaction is very important to us. For this reason, we apply the 1-business-day standard for complaints: Our aim is to offer a solution or provide feedback for every complaint within one working day.

To make this possible in case of transport damages, we need 1-2 photos showing the transport damage. If the goods are damaged, please send us a photo of the damage. Such photos can easily be taken with a smartphone.

Please send the photos with a short description of the damage and your order number (alternative: invoice number) to service@somnishop.co.uk.

We will then immediately attend to the problem and find a suitable solution!