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My shipment was damaged – what to do?

We regret that your shipment has been damaged in the process of being delivered to you. Your customer satisfaction is very important to us. For this reason, we apply the 1-business-day standard for complaints: Our aim is to offer a solution or provide feedback for every complaint within one working day

To make this possible in case of transport damages, we need 1-2 photos showing the transport damage. If the goods are damaged, please send us a photo of the damage. Such photos can easily be taken with a smartphone.

Please send the photos with a short description of the damage and your order number (alternative: invoice number) to

We will then immediately attend to the problem and find a suitable solution!