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Where is my package?

All goods are shipped from Germany via DHL.

You will receive a tracking number from DHL

The DHL tracking number regularly starts with “CP” and ends with “DE” (e.g. CP 123 456 789 DE).

DHL Tracking

With the DHL tracking number, you can check the status of your shipment at any time on the DHL tracking page after confirmation of shipment: DHL Shipment tracking

If you have any questions about your shipment, please contact the respective shipping service provider who, according to the tracking system, is in possession of the shipment at the time. You can contact DHL on:

DHL: +49 228 4333112

If they are unable to help you or if an investigation is necessary, please send us an e-mail to Please include the order number. We will take care of the problem immediately – we process all incoming E-mails within about 12 hours on average.