I have tested a mandibular advancement device (MAD) for a few days. Unfortunately, I find it uncomfortable to wear, and would therefore like to return it or exchange it for another MAD – is this possible?
If you purchase the somnipax guard and somnipax guard S as a fee-based Extra Package which provides you with an optional 30-Day trial right, we will also take the product back if the seal on the sterile packaging has been removed after delivery or if the product has already been used or damaged. We will then refund you the full purchase price minus the stated costs for the extended 30-day trial right.
With respect to other MADs offered by us, the return of used MADs is not possible, as these are considered to be personal hygiene products, which must be disposed if the sterile packaging has been removed or damaged. Further information on the return policies can be found on the respective product page under “30-Day Right to Return”.