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The inflatable air cushion of my SomnoCushion is not inflating. Is there a trick to this process that I’m unaware of or is the cushion defective?

The SomnoCushion air cushion consists of a valve closure. In the event that the air cushion cannot be inflated, one can first try to open the valve (i.e., briefly prick the valve) with the aid of a paper clip. Should this not bring about the desired effect, please contact us, so that we can provide you with a new cushion as well as a return label for the defective product.