Can an order be placed over the phone?
Can an order be made via E-mail?
Is there a minimum purchase requirement for SomniShop orders?
Can an order be cancelled prior to shipment?
Can the shipping address be changed after placing my order?
Are doctors, pharmacies, or resellers eligible for discounted prices?
Are credit card details safe with SomniShop?
Will SomniShop inform customers of the status of their orders?
What methods of payment does SomniShop offer?
Are all methods of payment available for all orders?
In the event of misplacement, could you send me a copy of the invoice?
Why am I receiving a payment reminder even though I have already paid?
I accidentally made a duplicate payment or paid too much – how will I be reimbursed?
Will SomniShop provide me with a free return label?
How long do I have to return an item?
I have ordered several items, but only wish to return one item.
Can I return my used CPAP mask or mandibular advancement device(MAD)?
How long will it take to receive my refund?
Why should I join the loyalty programme?
How do I join the loyalty programme?
What customer tiers are there? What benefits do I receive if I reach a higher loyalty tier?
When are my collected points and rewards available to me?
How do I redeem my points or rewards?
Can I apply multiple rewards to a single order?
Will I be downgraded to a lower loyalty tier if I redeem points?
What if my voucher is worth more than the products in my basket?
What can I do if my points were not correctly credited to my points balance?
Welcome to SomniShop